Information Communication Technology Officer at UNICEF

UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children’s rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

For every child, Hope 

Based on the established policies, guidelines and service level agreements (SLAs), the purpose of the incumbent role is to carry out broad ICT functions and enable the provision of ICT solutions and services and assist in the delivery of results in a small size office.

Generic job profile (GJP) may be modified by regional or country offices to meet their specific needs.

How can you make a difference?

1. Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions:

1.1. Ensure physical and logical security and safety of ICT environment and infrastructure;
1.2. Operate ICT infrastructure –environment, hardware, network and telecommunications;
1.3. Assist in the management of contracts for ICT for services and products;
1.4. Implement corporate solutions, services and keep systems and applications up and running;
1.5. Manage changes and apply upgrades, security updates and patches;
1.6. Conduct or supervise the provision of preventive and corrective maintenance;
1.7. Manage emergency telecommunication operations and equipment;
1.8. Manage ICT disaster recovery plans;
1.9. Monitor, assess and verify the use of ICT resources to ensure compliance;
1.10. Escalate compliance exceptions (proactive) and deviations (reactive).

2. Provide help, support and assist with capacity building and knowledge management:

2.1. Provide technical and operational support to end-users;
2.2. Manage escalated ICT incidents or problems to Global Shared Services Centre (GSSC) / IT Solutions and Services (ITSS);
2.3. Distribute ICT-related communication materials from NYHQ, GSSC or regional office;
2.4. Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs…
2.5. Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;
2.6. Share local experience and lessons learned with regional office, GSSC or ITSS for the collective benefit;
2.7. Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies;
2.8. Support opportunities to improve productively, efficiency, effectiveness and foster innovation;
2.9. Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission;
2.10. Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc….

3. Support operational and administrative tasks:

3.1. Manage and supervise ICT Staff;
3.2. Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
3.3. Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;
3.4. Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as high frequency (HF) / very high frequency (VHF) radios, high-gain antennae, satellite phones, very-small-aperture terminals (VSATs), Voice Over Internet Protocol (VOIP), etc…
3.5. Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position;
3.6. Work closely with Administration and Finance on budget, billing certification, inventory and asset management;
3.7. Assist in providing information for reports, reviews or audits;
3.8. Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.

4. Assist in the delivery of results:

4.1. Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation;
4.2. Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;
4.3. Study and understand the business requirements, i.e., Public Private Partnership (PPP), Results-Based Management (RBM), Harmonized Approach to Cash Transfers (HACT), etc… to improve the delivery of results;
4.4. Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners;
4.5. Support counterparts and implementing partners to build capacity and nurture independence;
4.6. Assist in the selection of training providers and the development of training materials;
4.7. Collaborate with Communication for Development (C4D) and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
4.8. Support Supply and programme staff to establish local Long Term Agreements (LTAs) for ICT-related programme contracts for services and products;
4.9. Provide oversight of providers and third-parties of ICT-related services and products to programme;
4.10. Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners;

Qualifications of a Successful Candidate 

• A University degree in computer science, software engineering, information technology management, business administration or related social science field is required.
• A minimum of 2 years of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.
• Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming
• Fluency in English is required. Knowledge of another official UN language is an asset.

For every Child, you demonstrate…

• Our core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results
• Leading and Supervising , Formulating Strategies and Concepts, Analyzing , Applying Technical Expertise  , Planning and Organizing

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UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all backgrounds to apply.

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Remarks

* The successful candidate for this emergency recruitment MUST be available to commence work within 31 days of receiving an offer.

* Please note that is a non-family duty station.

Employment is conditional upon receipt of medical clearance, any clearance required, the grant of a visa, and completion of any other pre-employment criteria that UNICEF may establish. Candidates may not be further considered or offers of employment may be withdrawn if these conditions are unlikely to be met before the date for commencement of service.