Ingenico is looking for a talented individual with strong administrative and organizational skills.
Your job
Reporting to one of the Team Leaders Customer Care, your responsibilities will cover administrative/support tasks related to customers.
After an intensive on-the-job training, you will be an expert in Ingenico Payment Services products and services, allowing you to take part in:
After an intensive on-the-job training, you will be an expert in Ingenico Payment Services products and services, allowing you to take part in:
- Merchant contract management: accuracy check of information provided by the merchant
- Creation and set up of accounts for high-profile merchants
- Payment method activation for merchant accounts
- Password administration for newly registered merchants
- Incoming Administrative Request handling by mail, tickets and phone (contract and invoice duplicate requests, billing information changes, etc.)
- Filing and treatment of official documents
- First contact for financial issues (invoices, credit notes, payment terms, etc.)
- Screening of the admin mailbox and ticketing system, as well as taking appropriate action
- Backup for the sales team (mainly by phone)
- Active collaboration in projects
Candidate should fit following requirements:
– Bachelor Degree with preferably 1-2 year(s) experience in a similar position
– Very fluent in German and English, any other European language is an asset
– Good communication skills
– Flexible and able to adapt to a fast-paced environment
– Team spirit
– Independent and willing to take initiative
– Problem-solving
– High drive for result, combined with an eye for detail
Location: Brussels, Flemish Brabant, Belgium
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