Back Office Administrator – European Centre for Disease Prevention and Control (ECDC)

The jobholder will report to the Group Leader of the Back Office Group.

The role of the Back Office Administrator is to participate in the maintenance, support and evolution activities of the ICT Back Office infrastructure of ECDC. The role will also entail administering the backend systems and in collaboration with other ICT groups, provide ICT solutions to meet business requirements.

Under the line-management of the group leader of the Back Office Group, the jobholder will ensure the continued provision of adequate service in relation to the ECDC Computer Systems, specifically:

• Implement, administer and maintain the servers and storage infrastructure;
• Support the development and administer and maintain centralised back office applications with focus on the Sharepoint environments, the corresponding databases, the Team Foundation Server environments and the Active Directories including ADFS;
• Assist in defining the back office architecture and standards in accordance with the application requirements, the baseline architecture and the business continuity plans;
• Document the Back office infrastructure and services and maintain the documentation;
• Monitor and analyse technical logs in order to ensure security and service continuation;
• Supervise the work of a group of consultants;
• Ensure second line support for the ECDC and extranet service users for the back office services;
• Write scripts to perform various tasks more efficiently as needed for administrative or application integration purposes;
• Be available for stand-by duties at weekends and nights with remote administration facilities on a rotation basis with the other group members.

Qualifications and experiences required

A.    Formal requirements

In order to be an eligible candidate you need to fulfil a set of formal requirements. These requirements are:

• A level of post-secondary education of at least three years attested by a diploma and at least 6 years of professional experience after that diploma; or a level of secondary education attested by a diploma giving access to post-secondary education and at least 9 years of professional experience after that diploma
• Thorough knowledge of one of the languages of the Communities and a satisfactory knowledge of another language of the Communities to the extent necessary for the performance of his/her duties;
• Nationality of one of the EU Member States or of Norway, Iceland or Liechtenstein;
• To be entitled to his or her full rights as a citizen;
• To have fulfilled any obligations imposed by the applicable laws on military service;
• Meet the character requirements for the duties involved; and
• Be physically fit to perform the duties linked to the post.

B. Selection criteria

To qualify for this post ECDC have identified essential criteria with regard to professional experience and personal characteristics/interpersonal skills. These are:

Professional experience/knowledge:

• At least 6 years professional IT experience acquired in duties as outlined in the job description;
• Ability to write scripts for more efficient and consistent execution of tasks as needed;
• Familiarity with troubleshooting and diagnostic procedures;
• Thorough knowledge and experience in the design, operation and maintenance within the following domain areas:
• MS Sharepoint 2010 and 2013
• MS Windows 2008 and 2012 Active Directory / Active Directory Federation Services
• MS SQL 2008/2012 Server
• Team Foundation Server 2010/2012/2013
• Microsoft System Center Operations Manager 2010/2012
• High Availability and Disaster Recovery scenarios related to the above mentioned technologies
• Knowledge and experience in the design, operation and maintenance with product experience in at least 5 out of the following 13 areas:
• MS Hyper-V
• Windows Server security and certificate management
• Server and storage hardware
• MS Exchange Server 2010
• MS Windows Server Clustering
• Storage area networks
• Symantec Enterprise Vault
• Forefront Identity Manager
• EMC Networker
• Hardware Server Management solutions
• Backup concepts
• MS CRM/Dynamics
• MS Orchestrator
• Good command of English; oral and written.

Personal characteristics/interpersonal skills:

• Ability to learn quickly and comprehend new technologies in order to apply them in every-day work;
• Strong analytical and trouble shooting skills combined with a disciplined approach to problem solving;
• Excellent communications skills, including the ability to produce clear and concise memos, provide technical explanations and present recommendations and status reports;
• High level of service orientation;
• Excellent team working ability;
• Strong proactive work approach.

ECDC have also identified experiences and skills that are advantageous for this post. These are:

• Experience in supervision or management of IT consultants;
• ITIL certified;
• Experience of working in an international working environment;

Experience of working in a public sector environment.

Application deadline: 21 September 2015

Read more and apply here.