VN 2015- 26 Operations Officer

Vacancy Notice 2015-26

OPEN TO INTERNAL AND EXTERNAL CANDIDATES

Core Functions / Responsibilities:

Under the direct supervision of the Chief of Mission, the incumbent implements and manages the movement operations unit. In particular, he/she will perform the following duties

1. Supervise the work of the movement operations and airport staff, including work assignments and performance reviews ;
2. In coordination and with the support or Resettlement Movement Management department in HQ’s (RMM), negotiate new local agreements with airline companies, ground transportation providers and travel agencies;
3. Coordinate and implement the movement aspect of programmes handled by the Mission and make all necessary travel arrangements related to specific projects, ensuring the best possible rates are obtained; monitor and evaluate the entire operations business process and identify areas of improvement;
4. Identify proper airline quotations and best transportation costs for the preparation of new projects and budgets with movement components;
5. Co-ordinate and communicate information on all movement related activities implemented by CO Brussels towards internal and external partners; prepare reports, briefing materials, background information, narrative and statistical reports as required; update the Mission’s website;
6. Implement the resettlement project to Belgium; participate in negotiations and discussions with the authorities, liaise with national and local government officials involved in the resettlement process, design the resettlement projects and budget proposals, do the liaison with other IOM Missions, coordinate the external communication regarding resettlement to Belgium;
7. Implement and manage the family reunification programme, including flight bookings, liaison with IOM missions and partners;
8. Supervise the transit assistance activities at Brussels Airport; ensure the correct follow up of visa waiver procedure with Immigration Office, and liaison with OSU in case of emergencies;
9. Process and verify the airline invoices, reimbursements, claims of IOM Brussels movements according to the IOM procedures. Act as the i-GATOR focal point for movement operations staff and liaise between all related departments (AIS, DSU, i-GATOR Support Team, Finance Department);
10. Provide bookings for staff and consultant travel for CO and RO Brussels and IOM Missions in the EU, not having booking capacity;
11. Provide trainings in the Organisations system application tools (Amadeus, MiMOSAWeb and iGATOR) to all IOM Brussels staff and  other IOM missions worldwide; at the request of RMM Department, conduct Safari trainings (Standard Airline Fares and Rates for IOM’ers);
12. Undertake field visits to project sites and monitoring missions as required;
13. Any translations in Dutch, English or French that may be required;
14. Any other task that may be assigned.

Required Competencies:

Behavioural

1. a) Takes responsibility and manages constructive criticism; b) Establishes and maintains effective working relationships with clients and stakeholders; c) Promotes continuous learning and contributes to colleagues’ learning; d) Writes and communicates clearly and effectively, adapting wording and style to the intended audience; e) Actively seeks new ways of improving programmes or services and proactively develops new ways to resolve problems; f) Plans work, anticipates risks, and sets goals within area of responsibility; g) Works effectively with people from different cultures by adapting to relevant cultural contexts; h) Contributes to, and follows team objectives; i) Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation; j) Displays awareness of relevant technological solutions; k) Works with internal and external stakeholders to meet resource needs of IOM.

 Technical

a) Delivers on set objectives in hardship situations; b) Effectively coordinates actions with other implementing partners;c) Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives.

Required Qualifications and Experience:

1. Bachelor Degree in Social Science, Law, International Relations or another related field ;
2. Minimum 2 years of relevant professional experience in refugee and migration related field;
3. Excellent experience in movement operations;
4. Experience in the usage of electronic tools such as Amadeus, MimosaWeb and iGator;
5. Experience in liaising and negotiation with airlines, airport services and government authorities;
6. Experience in supervising and training staff is desirable;
7. Good drafting, writing and reporting skills

Languages

Fluency in oral and written English, French and Dutch is required

Note:

1. Post is subject to local recruitment. Only persons holding a valid residence and work permit for Belgium will be eligible for consideration.

Method of Application:

Applications (Personal History Form or CV and motivation/cover letter) should be addressed to IOMBrusselsApplications@iom.int  quoting the above vacancy notice number.

 Closing date: 29^th December 2015